As soon as your Purrsuit leaves the warehouse we email you a tracking link. If it hasn't arrived, check your spam folder first — that's where it usually is.
Where's my tracking number?
Orders are processed within 1–2 business days. Your tracking email is sent at dispatch, not at the moment you order, so there's normally a short gap. Tracking information can then take a further 24–72 hours to go live with the courier.
My tracking hasn't updated in days
This is common and usually harmless — parcels often go quiet while in transit between countries and then update in one go on arrival. If there's been no movement for 5 business days, email us and we'll chase it.
How long should delivery take?
United Kingdom: 5–9 business days from dispatch.
Rest of the world: 7–14 business days from dispatch.
These are estimates. Customs checks and peak periods can add time. If your order hasn't arrived within 20 business days of dispatch, contact us and we'll resend it or refund you in full — your choice.
My parcel arrived damaged, or the wrong item came
Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, no argument.
Still need help?
Email christianbn01xd@gmail.com with your order number in the subject line. We reply within 24 hours on business days.