Shipping policy

 

Thanks for shopping with Purrsuit. Here's everything you need to know about how your order gets to you.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed at weekends or on bank holidays are processed on the next business day. You'll receive a confirmation email as soon as your order goes through.

Delivery times

United Kingdom: 5–9 business days from dispatch.
Rest of the world: 7–14 business days from dispatch.

These are estimates, not guarantees. Delivery can occasionally take longer due to customs checks, courier delays or peak seasonal volume. If your order hasn't arrived within 20 business days of dispatch, contact us and we'll either resend it or refund you in full.

Shipping cost

Shipping is free on all orders. The price you see at checkout is the price you pay.

Tracking

You'll receive a tracking link by email as soon as your parcel is dispatched. Tracking information can take 24–72 hours to become active after you receive the link. If your tracking hasn't updated after 5 business days, please get in touch.

Where we ship from

Our products are dispatched from our fulfilment partner's warehouses, which may be located outside the United Kingdom. Orders may occasionally be split into more than one parcel and arrive on different days.

Duties and taxes

All UK prices include any applicable taxes and duties. You won't be asked to pay anything extra on delivery. For orders outside the UK, any import duties or taxes charged by your local authority are the responsibility of the recipient.

Wrong or incomplete address

Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we'll resend it once you provide a corrected address. A second reshipment may incur a charge.

Lost, delayed or damaged parcels

If your parcel is lost in transit or arrives damaged, email us within 30 days of the dispatch date with your order number and, where relevant, photos of the damage. We'll send a replacement or issue a full refund.

Changes and cancellations

If you need to change or cancel an order, contact us within 12 hours of placing it. Once an order has been dispatched it can no longer be cancelled, but you're still covered by our 30-day returns policy.

Contact

Questions about a delivery? Email us at christianbn01xd@gmail.com and we'll reply within 24 hours on business days.