Refund policy

30-Day Happy-Cat Guarantee

If your cat isn't obsessed with the Purrsuit™ MotionPlay Pro, you have 30 days from delivery to ask for your money back. No restocking fees, no interrogation.

How to start a return

Email christianbn01xd@gmail.com with your order number and a short note about what went wrong. We reply within 24 hours on business days.

In most cases you will not need to post anything back to us. Return postage on an item of this value often costs more than the item itself, so we usually approve the refund straight away and ask you to keep or donate the toy. If we do need the item returned, we will tell you first and cover the cost.

Faulty, damaged or wrong items

Please check your order on arrival. If the toy is faulty, damaged in transit, or not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or refund you in full — your choice.

Refunds

Once your return is approved, your refund is issued to your original payment method within 3 business days. Your bank or card issuer may take a further 5–10 business days to show it on your statement.

Cancelling an order

Contact us within 12 hours of ordering and we will cancel and refund in full before dispatch. After dispatch, your 30-day guarantee still applies.

Your statutory rights

UK customers: under the Consumer Contracts Regulations you have 14 days from delivery to cancel for any reason, and a further 14 days to return the goods. Our 30-day guarantee is offered in addition to these rights and does not affect them.

EU customers: you have a 14-day cooling-off period from delivery, for any reason and without justification.

Postal returns address

Please only send items back after we have confirmed a return in writing — unannounced returns cannot be processed.

Purrsuit — Returns
Calle los Barcos 15
11550 Chipiona, Cádiz
Spain

Contact

Purrsuit — Christian Bazán Núñez
Email: christianbn01xd@gmail.com
Phone: +34 694 47 18 09